Visiting Nurse Association & Blue Water Hospice (VNA & Blue Water Hospice) has, for the second year, been has been recognized by Strategic Healthcare Programs (SHP)* as a “Superior Performer” for achieving an overall caregiver and family satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2024 calendar year. VNA & Blue Water Hospice was recognized for this honor last year based on 2023 data.

The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2024 award recipients were determined by reviewing and ranking the overall CAHPS Hospice caregiver experience score for more than 1,800 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.

“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience, and they never stop striving to improve every single year”, said Kevin Vogel, President of SHP.

VNA & Blue Water Hospice is one of seven hospice agencies in the State of Michigan, and the only in St. Clair County to achieve the SHPBest award based on 2024 data. “I am proud of our dedicated staff to be recognized for the second year in a row. We are showing the county, state, and nation the level of high-quality care you get with VNA & Blue Water Hospice”, said Angela DeLaere, President & CEO, Visiting Nurse Association & Blue Water Hospice.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.

*Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.